Hi, welcome to justanswer.com! My name is Mike.I am going over your question and I will be with you shortly.
Hi, welcome to justanswer.com! My name is Mike.
I will need some information before we begin:
Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
The exact system Version (listed right under OS X ??)
Are you there?
I closed the second question you opened please stay on this one.
Do you still need help with that?