I'm sorry about the issue. Please click on the Apple website below:
, then there, enter the email address associated with your Apple ID, then click on Continue, and follow the steps there in order to reset your Apple ID account password.
Please reply at the box below to continue. Thank you,
Please stay with me on this web page. Did you see / try my suggestion in my previous reply above?
What's the exact email address or part of the email address, such as [email protected]
What's the model of your device?
Do you also have a windows xp, vista, or 7, or 8, 10, or mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,