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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35231
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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My phone is 16GB and it only holds 98 pictures. I get a

Customer Question

my phone is 16GB and it only holds 98 pictures. I get a message saying my icloud storage is full. ?
JA: What confuses you?
Customer: Why do I keep getting prompted to upgrade my storage?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: how do I find that out?
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: only want to know why my phone is not providing enough storage and can I get deleted photos from my old phone?
Submitted: 2 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 months ago.

Hi,

I'm sorry about the issue. iCloud is for backing up your data online to iCloud (Apple server.) iCloud only gives you free backup storage of 5GB size; for more, you have to upgrade. You can turn off iCloud, then it won't ask you to upgrade your storage any more: Go to Settings -> iCloud, then scroll down to bottom, then tap on Sign out and confirm. Reference:

https://support.apple.com/en-us/HT201318

- If you'd like to back up your iPhone, then you can connect it to a computer, then use the iTunes program on the computer to back up:

http://www.apple.com/itunes/download/

- More information about backups:

https://support.apple.com/en-us/HT203977

Do you have any further question? And/or do you need anything else for now?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Mac Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,