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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When playing albums on iPod Classics 6th generation iPod

Customer Question

When playing albums on iPod Classics 6th generation iPod shows that it plays song from choosen album but in reality is playing another song from fully different album.
Submitted: 19 days ago.
Category: Mac
Expert:  Cris replied 19 days ago.

Hi, thanks for using I am Cris and will be glad to assist you with your issue.

Please try a power reset by pressing and holding the middle button and menu button down together at the same time. Continue to hold until the iPod shuts off and then the Apple logo appears. Allow about 1 minute to boot up then test out the issue, let me know the outcome.

Customer: replied 19 days ago.
now I cannot connect to iTunes. when checking connection I am getting this:
Microsoft Windows 10.0 x64 Home Premium Edition (Build 10586)
Hewlett-Packard 810-400nc
FairPlay 2.11.7
Apple Application Support 5.0.1
iPod Updater Library 12.0
Apple Mobile Device
Apple Mobile Device Driver
Bonjour (333.18)
Gracenote SDK
Gracenote MusicID
Gracenote Submit
Gracenote DSP Serial Number(###) ###-####5C817B4CCurrent user is not an administrator.
The current local date and time is 2016-10-03 21:54:00.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.**** Runtime Libraries ****c:\windows\system32\msvcr120.dll: 12.0.21005.1
c:\windows\system32\msvcp120.dll: 12.0.21005.1
c:\windows\system32\msvcp100.dll: 10.0.40219.325
c:\windows\system32\msvcr100.dll: 10.0.40219.325
c:\windows\system32\msvcp110_win.dll: 10.0.10586.0**** External Plug-ins Information ****No external plug-ins installed.**** Device Connectivity Tests ****iPodService (x64) is currently running.
iTunesHelper is currently running.
Apple Mobile Device Service service is currently running.No Universal Serial Bus Controller found.No FireWire (IEEE 1394) Host Controller found.Most Recent Devices Not Currently Connected:iPod classic running firmware version 2.0.1
Serial Number: 8K918EKN2C7
Expert:  Cris replied 19 days ago.

Did the correct song start playing when selected?

Customer: replied 19 days ago.
I can see it as a disk, but not in iTunes.
And it still plays other song than selected.
Expert:  Cris replied 18 days ago.

Did you still need assistance with your issue?

Customer: replied 18 days ago.
as you see nothing has changed yet.
Expert:  Cris replied 17 days ago.

Would it be possible to do a remote session so I can log in and work on the problem?

Customer: replied 17 days ago.
ok,how to do it?
Customer: replied 17 days ago.
I paid already similar amount and did not get any advice leading to a successful solution except a generic advice that I tried many time before anyway by my self.
Expert:  Cris replied 15 days ago.

I understand, can you tell me what version of software your iPod is using?

Customer: replied 2 days ago.
Hi, it is version 2.0.1, iPod classic 120 GB, 6th generation.