How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

When playing albums on iPod Classics 6th generation iPod

Customer Question

When playing albums on iPod Classics 6th generation iPod shows that it plays song from choosen album but in reality is playing another song from fully different album.
Submitted: 2 months ago.
Category: Mac
Expert:  Cris replied 2 months ago.

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you with your issue.

Please try a power reset by pressing and holding the middle button and menu button down together at the same time. Continue to hold until the iPod shuts off and then the Apple logo appears. Allow about 1 minute to boot up then test out the issue, let me know the outcome.

Customer: replied 2 months ago.
now I cannot connect to iTunes. when checking connection I am getting this:
Microsoft Windows 10.0 x64 Home Premium Edition (Build 10586)
Hewlett-Packard 810-400nc
iTunes 12.5.1.21
FairPlay 2.11.7
Apple Application Support 5.0.1
iPod Updater Library 12.0
Apple Mobile Device 10.0.0.18
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084iTunes Serial Number(###) ###-####5C817B4CCurrent user is not an administrator.
The current local date and time is 2016-10-03 21:54:00.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.**** Runtime Libraries ****c:\windows\system32\msvcr120.dll: 12.0.21005.1
c:\windows\system32\msvcp120.dll: 12.0.21005.1
c:\windows\system32\msvcp100.dll: 10.0.40219.325
c:\windows\system32\msvcr100.dll: 10.0.40219.325
c:\windows\system32\msvcp110_win.dll: 10.0.10586.0**** External Plug-ins Information ****No external plug-ins installed.**** Device Connectivity Tests ****iPodService 12.5.1.21 (x64) is currently running.
iTunesHelper 12.5.1.21 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.No Universal Serial Bus Controller found.No FireWire (IEEE 1394) Host Controller found.Most Recent Devices Not Currently Connected:iPod classic running firmware version 2.0.1
Serial Number: 8K918EKN2C7
Expert:  Cris replied 2 months ago.

Did the correct song start playing when selected?

Customer: replied 2 months ago.
I can see it as a disk, but not in iTunes.
And it still plays other song than selected.
Expert:  Cris replied 2 months ago.

Did you still need assistance with your issue?

Customer: replied 2 months ago.
as you see nothing has changed yet.
Expert:  Cris replied 2 months ago.

Would it be possible to do a remote session so I can log in and work on the problem?

Customer: replied 2 months ago.
ok,how to do it?
Customer: replied 2 months ago.
I paid already similar amount and did not get any advice leading to a successful solution except a generic advice that I tried many time before anyway by my self.
Expert:  Cris replied 2 months ago.

I understand, can you tell me what version of software your iPod is using?

Customer: replied 1 month ago.
Hi, it is version 2.0.1, iPod classic 120 GB, 6th generation.