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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I cannot get the key board to type when logging in after

Customer Question

I cannot get the key board to type when logging in after power up. mouse works but keyboard does not
JA: Have you tried having password ***** directions emailed to you?
Customer: Not a password ***** can't type with the keyboard.
JA: Have you installed any updates recently?
Customer: epson printer update
JA: What troubleshooting have you tried?
Customer: power off and restart. turn off blue tooth keyboard and remove batteries and reinstall. power on and no joy. inop
JA: Anything else you want the Mac expert to know before I connect you?
Customer: not that I can think of.
Submitted: 23 days ago.
Category: Mac
Expert:  Richard replied 23 days ago.

Hi there and welcome

Is this the keyboard that came with the Mac? Or a different keyboard? If different, tell me the make and model please