Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
If you are on your mac, what browser are you using giving you that error?
Safari, Chrome etc?
Are you getting errors in all three browsers?
I'm sorry? I didn't ask anything like that? If you are seeing something about fees, it is a remote support
offer by the automated system.
Yes, the remote gets refunded fully if we are not successful. If you want written, just keep typing here
and ignore the offer. (sorry, autogenerated)
Okay, so are you getting errors for facebook login in all three browsers?
Is this the only site with that error, and can you check your phone for me and log out of facebook
and log back in and tell me if it is successful?
Lets start a few simple repairs, then we will wipe a browser/clear it and check again
First, i would recommend getting rid of CCleaner. It changes your registry keys and is more
damaging than good. Then you need to download Avast for mac and run it.
yes, im with you. still typing directions. i will send the rest in one second. I want to get you the avast link
This is for avast:
Download, install and run the program for clean up. Then,
Open your finder ( magnifying glass ) type in disk utility, and launch the disk utility application.On the left side of the disk utility window, click your mac hd, then at the lower right hand side, click repair permissions .
Shut down your Mac.Locate the following keys on the keyboard: Command (⌘), Option, P, and R.Turn on your Mac.Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.Hold these keys until the computer restarts and you hear the startup sound for a second time.Release the keys.
Restart your mac and go into firefox.
Then follow this guide to reset firefox:
Then sign into your facebook and tell me what you see?
Okay. Take your time. I am monitoring your responses from email when it comes in.
I will be at my desk until tonight other than just away for a few minutes at a time.
That is okay. I usually prefer hitman pro, but it is 'glitchy' with macs if able to be ran at all.
Avast is the most compatible for macs that i use regularly due to high results.
We are going to try firefox first. If it is successful, we will move on and check chrome and reset it
I am on EST as well. I hear my email 'alert' when you reply. I wont be far away. Take your time.
Thank you. Just reply when done.