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Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 12735
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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I have an older mac book that I had someone erase all of my

Customer Question

I have an older mac book that I had someone erase all of my data from and I am trying to reload OS X 10.7 when I enter my apple id and password ***** comes back with the message that this item is temporarily unavailable try again later
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: It has been unavailable all day
JA: Have you installed any updates recently?
Customer: I am at the point for the start up disk and trying to reinstall
JA: What troubleshooting have you tried?
Customer: I am not sure what else to do I can't get past anything until that is installed I don't think the start up disc won't let me
JA: Anything else you want the Mac expert to know before I connect you?
Customer: don
Submitted: 3 months ago.
Category: Mac
Expert:  Dustin replied 3 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 3 months ago.

Out of curiosity, if you shut down the mac, and then hold down the command and R key.

And start the mac while holding the command and R key.. What happens?

What do we see on screen?

Customer: replied 3 months ago.
Let me try that
Expert:  Dustin replied 3 months ago.

Thanks, ***** ***** standing by

Customer: replied 3 months ago.
How long do I hold the command in our key down
Customer: replied 3 months ago.
I have a globe that says starting Internet recovery this may take a while
Customer: replied 3 months ago.
have you left me?
Expert:  Dustin replied 3 months ago.

Im with you.. I was having issues getting this page to load to send you a reply.

We need to try and complete the internet recovery, if it completes.. It will reinstall Lion and the mac will work as normal.. ( though, it will be a fresh start and you will need to reload any programs or data / files you need on the machine.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 3 months ago.
I keep getting the message to securely connect but I am not talking to you through that device so I do not think connecting would help at this point
Customer: replied 3 months ago.
I am talking to you through my mac book air a newer device
Customer: replied 3 months ago.
it says just a view more minutes left on the restore.
Customer: replied 3 months ago.
Mac OS X utilities. Which option should I click on
Customer: replied 3 months ago.
are you still there
Expert:  Dustin replied 3 months ago.

Im still here.. Ive tried to reply to you a few times.. You are correct.. We cannot connect remotely, the mac isnt running so it isnt possible.

Now, after the i nternet recovery said it was complete, it went directly to utilities?

What choices do we see on screen? Is reinstall osx one of them?

Customer: replied 3 months ago.
it is
Customer: replied 3 months ago.
I chose that option it asked for me to agree to terms asked where to install it and when I entered my apple id and password ***** comes back and says that that item is unavailable
Expert:  Dustin replied 3 months ago.

Are you certain you are entering the correct apple id and password?

Customer: replied 3 months ago.
I have also tried my daughters account
Expert:  Dustin replied 3 months ago.

Do you know the original apple id that was used when the computer was first setup, or when it was first upgraded to Lion?

Customer: replied 3 months ago.
It was my husbands do I need to use his id
Expert:  Dustin replied 3 months ago.

Yes, we probably do need to use his if his id was the original id it was registered to. ( this is done as an anti-theft measure )

Let me know if it will take his id.

Customer: replied 3 months ago.
ok hold on
Expert:  Dustin replied 3 months ago.

Will do~

Customer: replied 3 months ago.
Still says that this item is teporarily unavailable from the app store
Customer: replied 3 months ago.
I think I have lost you again
Expert:  Dustin replied 3 months ago.

Ok, lets try this.. It will seem similar but its a different command set.

Shut down the mac, this time hold down command + option + R

Then, choose recovery, and reinstall osx.. It shouldnt give the temporarily unavailable error now.

let me know what happens when you can.

Dustin S

Customer: replied 3 months ago.
was I supposed to hold those down while shutting down or just back on?
Customer: replied 3 months ago.
now I have a box or folder with a blinking ?
Expert:  Dustin replied 3 months ago.

Just wh ile turning back on..

is that what we did?

Customer: replied 3 months ago.
we are good got spinning world again
Expert:  Dustin replied 3 months ago.

Ok, so we used command + option + R.. And chose recovery, and chose reinstall osx.. And now we're just waiting for it to download and continue the install?

Customer: replied 3 months ago.
the World is still spinning I have not gotten to the recovery stage yet
Expert:  Dustin replied 3 months ago.

Ok. lets give it about 10 minutes and if it doesnt change screens at all.. Shut down, and then try

command + option + R again. ( you have to press them as soon as you press power to turn the machine on)

Dustin S

Customer: replied 3 months ago.
okay so my 4 choices are restore from time machine
reinstall Mac OS X
Get help on line
disk utility
Expert:  Dustin replied 3 months ago.

reinstall OSX

Customer: replied 3 months ago.
okay so I did reinstall and I entered the apple id and password ***** and still get that it is unavailable is it something to do with apple?
Expert:  Dustin replied 3 months ago.

We may have to use a restore disk, or a restore usb..

Question, do you have a second working mac by chance?

Customer: replied 3 months ago.
the one I am typing from
it is an Air
Expert:  Dustin replied 3 months ago.

Allright, just wanted to check.

On the screen that shows reinstall osx.. Instead click utilities. Then click disk utility.

Then click Mac hd.. Then at the top right click erase. Once the erase is finished.

Go back to the reinstall osx option and try again.. Will it install now?

Customer: replied 3 months ago.
I tried that earlier today and the answer is no
Customer: replied 3 months ago.
plus I have to restart again
Customer: replied 3 months ago.
I have to quit for tonight thanks for your help
Expert:  Dustin replied 3 months ago.

Understood.

We have two ways to proceed. We must use a mac osx install disk.

Or, we must create an install USB.. ( or purchase a pre made install usb )

Here are the steps to create one, we can go over these when you are ready to continue.

https://support.apple.com/en-us/HT201372

Or, if you want to save yourself some time you can just purchase a pre made lion install usb from here http://amzn.to/2dA8FJT

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 3 months ago.
how much will i be charged
Expert:  Dustin replied 3 months ago.

I believe the USb is 15$ if you wanted to purchase it pre made.

if you mean how much will justanswer charge you, it appears the total fee is 30$ but you can see the pending charge if you click my account at the top right of the justanswer page and then click order history on the left.

Customer: replied 3 months ago.
ok thank you.
Expert:  Dustin replied 3 months ago.

Youre welcome.. And if you want to continue later tonight, or this weekend or next week.. Youre welcome to get back to me.

Dustin S