Hi there Helke. My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this.
I can offer a phone call if you like but please be advised that this an Additional Service that will incur an additional charge. I am reasonably sure that I can walk you through it here, but if you'd prefer a phone call, just accept the offer. I will also offer you the option of Secure Remote Assistance, where I connect to your computer and work on the problem while you watch. Please let me know what you prefer,