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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Same as first query - suddenly can't download attachments or

Customer Question

Same as first query - suddenly can't download attachments or view them
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Sorry, running MacOS El Capitan and safari 10
JA: Have you installed any updates recently?
Customer: think I had to get a flash plug-in
JA: What troubleshooting have you tried?
Customer: Just a reboot
JA: Anything else you want the Mac expert to know before I connect you?
Customer: See a lot of beachballs!
Submitted: 25 days ago.
Category: Mac
Expert:  Bhavik Joshi replied 25 days ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 25 days ago.

Which attachments you are trying to open, Does this contains PDF, ZIP files or any specific files etc ? For which application you are facing this issue ?

Expert:  Bhavik Joshi replied 25 days ago.

I can see many mac user have faced this issue with outlook. Are you also facing this issue with outlook ?

Customer: replied 24 days ago.
PDF files.
I don't use outlook
Expert:  Bhavik Joshi replied 24 days ago.

Are the existing saved PDF files are opening normally ? If so then we will have to fix the problem associated with browse's settings.