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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am getting the air port utility message" AirPort Time

Customer Question

I am getting the air port utility message " AirPort Time capsule was previously part of your network. Check that it is still in range of your network and is plugged into a power outlet." It is plugged in - same location, power on, nothing has changed.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: El Capitan
JA: Have you installed any updates recently?
Customer: Not lately, the last time I tried to instal an update, it was in the shop - something hung up on the start up menu
JA: What troubleshooting have you tried?
Customer: Nothing yet
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not really, thanks
Submitted: 27 days ago.
Category: Mac
Expert:  Seth Merrick explains replied 27 days ago.


Thanks for contacting JustAnswer!

This is Seth, a tech expert -- I'll be glad to work on this with you.


You said, "the last time I tried to install an update, it was in the shop - something hung up on the start up menu"

.... Can you clarify & tell me more about that?

Why was it in the shop?

and, tell me more about what was hung up?


- Seth