How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8502
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I am getting the air port utility message" AirPort Time

Customer Question

I am getting the air port utility message " AirPort Time capsule was previously part of your network. Check that it is still in range of your network and is plugged into a power outlet." It is plugged in - same location, power on, nothing has changed.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: El Capitan
JA: Have you installed any updates recently?
Customer: Not lately, the last time I tried to instal an update, it was in the shop - something hung up on the start up menu
JA: What troubleshooting have you tried?
Customer: Nothing yet
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not really, thanks
Submitted: 7 months ago.
Category: Mac
Expert:  Seth Merrick explains replied 7 months ago.


Thanks for contacting JustAnswer!

This is Seth, a tech expert -- I'll be glad to work on this with you.


You said, "the last time I tried to install an update, it was in the shop - something hung up on the start up menu"

.... Can you clarify & tell me more about that?

Why was it in the shop?

and, tell me more about what was hung up?


- Seth

Related Mac Questions