Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
For reference, can you relay the link to the article you tried to follow. That way I can get an idea of what steps you have tried so far.
Also, if there were any steps you could not complete or skipped over from the article, please let me know.
This will help me not to suggest steps you may have already tried, thank you.
One major issue you are running into here is CS3 was made for a much older version of mac. ( leopard 10.5.4)
However it should be able to install. And you are correct, we definitely need to reinstall from the disks, or from a download.
But first, we need to install this Java update. http://support.apple.com/kb/dl1572
Once installed, next if you have the in stall disks lets use those to reinstall indesign.
If you do not have the install disks, you can re-download either the CS3 suite you purchased, or you can download just indesign CS3 if you purchased it separately, and you can download it from this link specifically.
You will need your serial number for indesign, if you dont have it let me know.
Let me know if you get stuck at any point during the download or install process so I can assist you further. And if all goes well please remember to reply here so we can mark this question as resolved with a 5 star rating!
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
My apologies for the delay, I just seen your reply.
Where did you get the serial number from, did you check your adobe account? Or did you have the serial number written down or stored somewhere?
And also, if the serial number is ***** cs3 itself, and not for indesign specifically. Then you would need to download the same cs3 suite, not just indesign.
Not a problem. Intuitively you would think that a CS3 serial would work for any individual program. Unfortunately thats not always the case.
if you do run into any errors or issues during the install please respond and let me know verbatim, what those errors are.
Otherwise, if all goes well please remember to click and submit a 5 star rating to show I was able to assist you. Thank you,
What exactly does it say when you enter the serial number?
Lets try cross referencing that serial number with your adobe account.. The key here, is we want to use the same adobe account you originally registered cs3 to. The best way to find that would be to open one of the cs3 programs on your old machine, and click help / about and it sh ould show the registered name and email address. Thats the email address we would want to use to complete the steps below.
To see a list of your registered products and their serial numbers, go to the Adobe accounts page and sign in with your Adobe ID and password.
Choose Plans & Products > View all > Products > View your products.
If you lost your serial number, or your product is not listed in your account, contact us.
The problem there, is that if indesign still had its preference files in place.. ( which trashing it wont remove)
Then it would think indesign was present and not install it. So we may need to go to your user / library / preferences folder and trash the com.adobe.indesign preferences, any of them.
And then attempt to install it again. Let me know if trashing the indesign preference / plist file allows you to install.
This page has a great visual guide, which shows how to show the library folder.
Once we have done that, for reference this is what to do next.
" go to your user / library / preferences folder and trash the com.adobe.indesign preferences, any of them.
And then attempt to install it again. Let me know if trashing the indesign preference / plist file allows you to install."
Note, you may need to empty your trash, and close and reopen the installer after the above steps to have the installer reflect the change and allow you to install indesign.
Maybe it would be best if I connect and help you with this directly on screen , that can be accomplished via asecure remote session. if you would like to try that extra service, let me know.
With that being said, we probably need to systematically work through the steps listed on this page.
We should focus on the caches and application support and other file locations related to indesign specifically.
If you need to, Ctrl F on the page and type in indesign, and focus on removing everything that mentions or includes indesign.
Understood completely. Sometimes its best to take a break from a tough issue and come back with a fresh start.
I can say that the issues you are encountering are ones I am familiar with and have dealt with before, therefore I am confident that we can work through these and find a solution.
When you are ready to continue, let me know!
Thats a solid point you raise, as there will almost always be compatibility issues between files created with two different versions of indesign.
Usually you have to up convert or down convert and it tends to be a one way street.. For a fluid work process its best to match the version of indesign to whomever you work most often with.
With that being said, we should still be able to get CS3 installed, as its a paid version and mostly compatible with your current system.