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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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After I updated my IPad last night I am having trouble, I am

Customer Question

After I updated my IPad last night I am having trouble
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I am not sure. How do I find out?
JA: Have you installed any updates recently?
Customer: Last night about 11PM
JA: What troubleshooting have you tried?
Customer: I returned to Best Buy and they tried to get me going but had not success. It keeps asking me for me setting
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I have been questioned about emails I have had previously. I dont remember all of them. The last was***@******.***, but I dont remember the password
Submitted: 6 months ago.
Category: Mac
Expert:  tyroneboman replied 6 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Can you access your emails on the hotmail account?

Customer: replied 6 months ago.
No
Expert:  tyroneboman replied 6 months ago.

okay, can you get email on the yahoo Email [email protected]?

Customer: replied 6 months ago.
I do not remember my passwword. It was more that 10 years ago
Expert:  tyroneboman replied 6 months ago.

can you get email on the yahoo Email [email protected]?

Expert:  tyroneboman replied 6 months ago.

we may be able to recover it with your security questions.

What is your birthday?

Customer: replied 6 months ago.
This is my PC. Are you able to assess my IPad?
Expert:  tyroneboman replied 6 months ago.

no, however I can walk you through the apple id reset process on your computer.

Expert:  tyroneboman replied 6 months ago.

I can also do this from my end with the answers to the questions.

It usually ask things like your birthday, first airplane trip, favorite beach, etc...