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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a pretty old macbook and i am trying to update the

Customer Question

i have a pretty old macbook and i am trying to update the software to the latest one but i get an error messege
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: iam to very tech savy so how can i check on my computer for that information
JA: Have you installed any updates recently?
Customer: no i have not, i bought this computer used a couple years ago and i havent done anything to it
JA: What troubleshooting have you tried?
Customer: i havent tryed anything yet
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no just why it wont let me update the software
Submitted: 2 months ago.
Category: Mac
Expert:  Bhavik Joshi replied 2 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 2 months ago.

Which error message do you get while updating your mac book ?

Expert:  Bhavik Joshi replied 2 months ago.

Would you like me to connect to your machine ?