Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.
There is a possibility that someone might have hacked your account and changed the email id to recover your accounts.
When I tried to reset your account,It asked me one security question about the name of your nephew/Niece . Do you remember which answer of it ? Also, Would you like me to connect to your machine remotely and help you with password ***** ?
Okay, I won't connect to your computer. Do you know the answer of above security question ?
Do you want to continue with this question ?