I'm sorry about the issue. Is it asking for the Apple ID / password?
What's part of the email address currently showing on your iPad Air?
Do you also have a Windows XP, Vista, or 7 or 8 or 10, or Mac computer?
Please reply at the box below. Thank you,
Please let me know exactly what is currently showing on the iPad's screen.
Is there any email address or part of an email address currently showing on your iPad's screen?
That's okay. Please just tell me everything it is currently showing on the iPad's screen, thank you.
Besides that, what else does it show, such as "This iPad is currently linked to an Apple ID (b****@g****.com)...", etc."?
Please tell me the full address it is showing on the iPad. Thank you,
What is your current email address?
Have you always been using this hotmail email on your iPad previously?
Or did you use any old email address previously on this iPad?
Can you sign in with that live email address at the Apple website below:
; if yes, do you see the iCloud email address there?
Please let me know. Thank you,
How about trying the hotmail email address?
I'm sorry; I'm not sure about this issue, so let me open this issue to other experts. Please do not wait; you will get an email when there is a response from another expert. Thank you for your patience.
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.I see you have problems with your iCloud account. The registered e-mail address seems to be: *****@******.***
If you forgot the password ***** your iCloud account, we can attempt to reset it. Once you have the correct password, you can unlock your iPad.
Please type your birthday here and I will check if the password ***** be reset.