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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Its lock and I can find my icloud cant remember, its ipad

Customer Question

its lock and I can find my icloud cant remember
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: its ipad air
JA: Have you installed any updates recently?
Customer: yes the new one
JA: What troubleshooting have you tried?
Customer: I did try evething I can open my icloud to activat my ipad its lock
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no if they can help e
Submitted: 4 months ago.
Category: Mac
Customer: replied 4 months ago.
I cant activat my ipad air its lock by icloud
Expert:  Viet - Mac Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Is it asking for the Apple ID / password?

What's part of the email address currently showing on your iPad Air?

Do you also have a Windows XP, Vista, or 7 or 8 or 10, or Mac computer?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
I can't activate the iPad Air and I have Comp windows 10
Expert:  Viet - Mac Tech replied 4 months ago.

Please let me know exactly what is currently showing on the iPad's screen.

Is there any email address or part of an email address currently showing on your iPad's screen?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
I can't remember the Apple ID
Expert:  Viet - Mac Tech replied 4 months ago.

That's okay. Please just tell me everything it is currently showing on the iPad's screen, thank you.

Customer: replied 4 months ago.
Ask me for iCloud I'd and password
Customer: replied 4 months ago.
I can't remember
Expert:  Viet - Mac Tech replied 4 months ago.

Besides that, what else does it show, such as "This iPad is currently linked to an Apple ID (b****@g****.com)...", etc."?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
That icloud I'd I can't remember
Customer: replied 4 months ago.
S*****@l........com
Expert:  Viet - Mac Tech replied 4 months ago.

Please tell me the full address it is showing on the iPad. Thank you,

Expert:  Viet - Mac Tech replied 4 months ago.

What is your current email address?

Customer: replied 4 months ago.
Expert:  Viet - Mac Tech replied 4 months ago.

Have you always been using this hotmail email on your iPad previously?

Or did you use any old email address previously on this iPad?

Customer: replied 4 months ago.
No was***@******.***
Customer: replied 4 months ago.
That was the one she used it before
Expert:  Viet - Mac Tech replied 4 months ago.

Can you sign in with that live email address at the Apple website below:

http://appleid.apple.com

; if yes, do you see the iCloud email address there?

Please let me know. Thank you,

Customer: replied 4 months ago.
No I try that and I can't see the iCloud emial
Expert:  Viet - Mac Tech replied 4 months ago.

How about trying the hotmail email address?

Customer: replied 4 months ago.
With this iPad I never used my email adrees I was my nephew
Expert:  Viet - Mac Tech replied 4 months ago.

I'm sorry; I'm not sure about this issue, so let me open this issue to other experts. Please do not wait; you will get an email when there is a response from another expert. Thank you for your patience.

Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

I see you have problems with your iCloud account. The registered e-mail address seems to be: *****@******.***

If you forgot the password ***** your iCloud account, we can attempt to reset it. Once you have the correct password, you can unlock your iPad.

Please type your birthday here and I will check if the password ***** be reset.

Thanks,

IT Miro