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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can not open my Fidelity Investment accounts. I can not

Customer Question

I can not open my Fidelity Investment accounts. I can not view the holdings. I can open them on my laptop. I think it is a problem with the iPad not Fidelity.
JA: Have you contacted anyone about your account?
Customer: Yes. That doesn't seem to be the problem. I can open the accounts on my laptop.
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: I turned it off and the turned it on in a couple of hours.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 30 days ago.
Category: Mac
Expert:  Ashik replied 30 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you trying to access your account via Safari or using the Fidelity app ?