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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My phone is telling me to press "home" to unlock... I tried

Customer Question

Hello, My phone is telling me to press "home" to unlock... I tried but nothing.
JA: How old is the phone?
Customer: one month
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I downloaded a app to upgrade. Been going on for the past hour.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: and, I do not recall my password!
Submitted: 26 days ago.
Category: Mac
Expert:  Ashik replied 26 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

When you press Home, is it asking for a passcode ?

Expert:  Ashik replied 26 days ago.

First we can reset your iPhone and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Note : Power button is the button you use to turn off your iPhone or its screen. Home button is the round button at front bottom.

Please let me know if that didn't work, so we can continue troubleshooting.