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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31285
Experience:  IT Engineer for over 15 years
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I can't do mail merge a get a message saying I need an excel

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I can't do mail merge a get a message saying I need an excel workbook text converter. I have Mac 2008 version
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: Macbook Air operating System Mac os I think
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: not sure how to do that
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No

Hi there and welcome

Can you save your excel spreadsheet as a XLS file (instead of an XLSX file)

then try to run the merge

Let me know the results please

Customer: replied 1 month ago.
That worked many thanks for that suggestion, sorry for delay in reply.

You're most welcome

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