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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 15733
Experience:  Over 16 years of computer experience, CISCO certified
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Error messages on fop with harddrive, _sync_ could not be

Customer Question

HI there error messages on fop with harddrive
JA: Just to clarify, how often have you been getting this particular message?
Customer: _sync_ could not be removed it has been working fine editing for the last week on it
JA: Have you installed any updates recently?
Customer: no should I?
JA: What troubleshooting have you tried?
Customer: nothing yes i did try the disk utility repair
JA: Anything else you want the Mac expert to know before I connect you?
Customer: other than i am in a state of panic no : )
Submitted: 2 months ago.
Category: Mac
Customer: replied 2 months ago.
Will anyone answer soon?
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

What is the exact error message you are getting?

Customer: replied 2 months ago.
Thank you Pete
All the files are still there I literally cannot access them on the hard drive...
_sync_ cannot be removed
Expert:  Pete replied 2 months ago.

Are you using FCP? What version?

Also what version of OS X?

Customer: replied 2 months ago.
I tried to securely connect but I have a UK phone number
Customer: replied 2 months ago.
OS X El Captain
FCP 10.1.3
Customer: replied 2 months ago.
It has been working for the last month off this hard drive all of a sudden this morning it won't open
Expert:  Pete replied 2 months ago.

Ok, and the file is stored on the hard drive too, or on an external drive?

Can you open any other projects ok?

Expert:  Pete replied 2 months ago.

Check all cables carefully on the Mac and restart it.

If the problem persists, try resetting the SMC & PRAM:
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
6. Press and hold the Command-Option-P-R keys before the gray screen appears.
7. Hold the keys down until the computer restarts.
8. Release the keys.

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Pete.
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Customer: replied 2 months ago.
Only on the external drive does it not open. But I have tried a new library saved it to the drive and that opens fine.There are two old Libraries that now will not open. But they could this morning. I have not changed anything on the computer....
Expert:  Pete replied 2 months ago.

Ok, then please try resetting the SMC & PRAM.

Customer: replied 2 months ago.
Ok i will try now
Customer: replied 2 months ago.
Hi there,I just tried it then took me to a screen where it offered to reinstall OSX,time capsule or disk utility to where I restarted and nothing works still
Customer: replied 2 months ago.
Is there a way you can access the computer for you to see?
Customer: replied 2 months ago.
Those are the 2 error messages I am receiving it must be something between the hard drive and fcp and error in communication as everything else works
Expert:  Pete replied 2 months ago.
What is the file extension of the affected project?
Customer: replied 2 months ago.
the file extension?
Customer: replied 2 months ago.
B! germNY.fcpbundle
Customer: replied 2 months ago.
i think thats what you need
Expert:  Pete replied 2 months ago.

Yes that's it - .fcpbundle

Can you still open any other projects ok?

Do you have a backup copy of the affected project?

Customer: replied 2 months ago.
All other projects are fine
Customer: replied 2 months ago.
Just these two don't open.
No backup files
Customer: replied 2 months ago.
Very important projects. No raw data either... but all showing on the hard drive
Customer: replied 2 months ago.
Hello?