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Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 9296
Experience:  Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
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I have a MacBook Pro and my iMessage has stopped working.

Customer Question

I have a MacBook Pro and my iMessage has stopped working. When I try and log in I get a message "An Error occured during activation. Try again" I have and it isnt working?
Submitted: 1 month ago.
Category: Mac
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Has your iMessage app ever worked before this? if so, for how long?

Is there any error code or error number in the error message given from iMessage?

And, does iMessage close at that point, or does it merely fail to log in ?

Customer: replied 1 month ago.

Hi there - yes the iMessage used to work perfectly - than just stopped.

There is no number / code.

Expert:  Russell H. replied 1 month ago.

Thanks for the screen-shot you posted.

And that error comes up when you try to sign in, correct? signing in, to iMessage?

Customer: replied 1 month ago.


Expert:  Russell H. replied 1 month ago.

Is your iMessage program on an Apple computer, I presume? if so, what changes/updates happened on that computer lately?

And, what is the current MAC OS X version on the computer that iMessage is on, please?

Customer: replied 1 month ago.

I have Yosemite and yes it is MacBook Pro

Customer: replied 1 month ago.


Customer: replied 1 month ago.


Expert:  Russell H. replied 1 month ago.

OK. Any changes, added applications, or updates installed recently?

Customer: replied 1 month ago.

Yes - I am reguarly downloading new applications

Expert:  Russell H. replied 29 days ago.

Can you go into your programs list, and tell me what programs were installed just before the failure of iMessage, please?

Customer: replied 29 days ago.

I downloaded the latest OS and its working fine now

Expert:  Russell H. replied 29 days ago.

I'm glad to hear that the problem has been fixed.

If this completes your question, please rate my answer.

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