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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can neither receive nor send gmail. Don't know. It's

Customer Question

I can neither receive nor send gmail.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Don't know. It's Apple.
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: nothing. Tried going to, but it didn't work.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no. Is this costing anything?
Submitted: 1 month ago.
Category: Mac
Expert:  Jason Jones replied 1 month ago.

I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.