How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I can't download Adobe Flash player, OS X El Capitan

Customer Question

I can't download Adobe Flash player
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: OS X El Capitan 10.11.5
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: Asking you for help and having to pay for it. It shows the download in my download file, but it only allows me to install the app and not the program
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I have been in contact with Ashik. I would like to reconnect with him
Submitted: 29 days ago.
Category: Mac
Expert:  Josh replied 29 days ago.


Would you be okay if I connected to your computer to view and fix the issue?