I'm sorry about the issue. On your iPhone, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
- To reset your Apple ID account password, please click on the Apple website below:
, then there, enter the email address as shown on your iPhone, then click on Continue, and follow the instructions there in order to reset your Apple password, then check.
Please reply at the box below to continue. Thank you,
Please let me know if you are stuck at any step, and/or if there is any error or message. Also, please let me know if you also have a Windows or Mac computer.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,