Hi, welcome to justanswer.com! My name is Mike.I am going over your question and I will be with you shortly.
Hi, welcome to justanswer.com! My name is Mike.
I will need some information before we begin:
Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
The exact system Version (listed right under OS X ??)
I made an offer to remote connect that is optional.
What version of OS X?
OK and what version of Microsoft Office?
OK if you accept the Premium Service offer I will give you instructions so I can remote connect
I have no access to your account but your satisfaction is guarenteed.
There are many things I would need to check. You can't do much without admin priveleges. You are not the admin user?
OK what is the error message when you try to open it?
Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, then hold down the ‘Command’ + R’ keys on the keyboard during the start up process. If you can't get to that menu just hold the power button for 10 seconds until it shuts down. Then start it up again holding those keys. When you see the Apple Logo you can let go.
When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) select the First Aid tab if it is not already selected, then click on Verify Disk on the far right. If that says “OK” in green type then select Repair Disk Permissions. If it is not ok let me know.
If Verify Disk is OK then you Repair Permissions restart the computer then try to open it again.
Where did the file come from are you sure it was not saved with a new version of Powerpoint?
You can upload it to my system, but anyway....So the file was created on this computer and never moved? In that case I'm afraid it is corrupt... it happens. If you have a Time Machine backup you can recover an earlier version before it became corrupt. I can help you with that.
You would have been told at the start what the question was priced I can't see that, but the extra service is $38 US. It sounds like it is just corrupt though and I assume you have no Time Machine backup?
It is not an IT thing really it is built into every Mac but you need an external drive to use it I suggest you get one for future problems
I have no access to your account but you are guaranteed satisfaction. You can ask customer service or use your PayPal receipt for invoice.
I am just a user like you on this site you have to ask customer service for a receipt.
I have no idea at this point but your upload time depends on your internet speed.
Yes I understand that do you want me to look at it or not I'm about done with this?
Hello. I would be happy to try to help you with this. However, I must warn you from the outset that it is very bad practice to create a 1 Gb file in ANY heavily visually oriented application like PPT and expect it to behave itself. 1 Gb may be appropriate for a movie that just simply plays sequentially and doesn't require detailed dialoguing with dozens of buttons and scores of sub-submenus.
You just redid a 1 Gb presentation? Whoa -- you work fast!!
I'm sorry you feel that way but there was little chance of recovering your file and I could not possibly guarantee it. You still are guaranteed satisfaction on this site, you didn't seem to believe me so I was not about to waste any more time, sorry. I suggest you get a Mac Formatted external drive and turn on Time Machine if you had that you could have recovered most of it.