How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Quiksilver07070 Your Own Question

Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Mac
Satisfied Customers: 738
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
63493917
Type Your Mac Question Here...
Quiksilver07070 is online now
A new question is answered every 9 seconds

My mac book had paralell windows and now will not switch off

Customer Question

my mac book had paralell windows and now will not switch off airplane mode - i think it is connected to airport on mac but i cannot find airport on mac - is not on menu bar
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: only a few months - bought new july not sure whhat system os x el capitan version 10.11.6
JA: Have you installed any updates recently?
Customer: i havent but windows does an automatic update and i think it did one today
JA: What troubleshooting have you tried?
Customer: not a lot - just googled it and it seems to refer to airport but as i say i cant find it
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no i dont think so
Submitted: 2 months ago.
Category: Mac
Expert:  Quiksilver07070 replied 2 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 2 months ago.

So, the MacBook is in Airplane mode, and wont release it?

Or are you refering to the Windows OS being in Airplane mode (like on Win 8 or Win10) and wont release it.

Airplane mode turns off all the WIRLESS radios.

Bluetooth, Wifi, Cellular (if applicable), and NFC (near field communication)

So, that may be an issue with the Airplane mode service (a system OS service task)

There is ways of turning off Airplane mode, but its a hack type of thing.

Customer: replied 2 months ago.
not sure about this as it is still connecting to the internet , hi thanks but the mac is connecting it seems like it it just the software within windows environment that is not finding the network, how do you switch off the airplane mode in windows paralell
Expert:  Quiksilver07070 replied 2 months ago.

Okay, so it is your Windows Parallel that is not being able to connect to the internet.....because the airplane mode is on......is that what you are saying.

Im checking on the airplane mode setting within windows parralel now.

Expert:  Quiksilver07070 replied 2 months ago.

Do you have Parallels Desktop for Mac? Which allows you to seamlessly run both Windows and Mac OS X applications side-by-side.

Expert:  Quiksilver07070 replied 2 months ago.

What version of Windows are you running virtually?

Win7, Win8, or Win10?

Customer: replied 2 months ago.
windows 10
Expert:  Quiksilver07070 replied 2 months ago.

Okay.....i have to check if Windows 10 is OFFICALLY supported yet by paralells.

They only show Windows 8, as any support forums.

But, did this issue start when you upgraded to Win10? Or did you ALWAYS have Win10, and its just all of a sudden this happened?

Expert:  Quiksilver07070 replied 2 months ago.

Okay, so paralels is Win10 capable and OSX Sierra capable.

Which edition of paralels are you using?

Regular......PRO,....or....Business

Customer: replied 2 months ago.
always had win 10 .1
Expert:  Quiksilver07070 replied 2 months ago.

Are you using Paralels Verison 12? (whether you have regular, Pro or business, you shoudl still be updated to Paralels Version 12)

Expert:  Quiksilver07070 replied 2 months ago.

Also, just to clarify.....your Win10 is not able to connect to the internet.....and that is the CORE of the issue......Right?

Customer: replied 2 months ago.
no but i can see that there is an upgrade to paralells desktop 12 - do you think i should install it
Expert:  Quiksilver07070 replied 2 months ago.

Yes, so long as you can get it for free. You should be able to as long as you are within 1 or 2 previous versions.

Expert:  Quiksilver07070 replied 2 months ago.

So, yes, get (download) and install the Paraleles Verion 12, or just go into tyour paraleles and have it check for updates/upgrades.

See....there are updates and then there are upgrades.

updtates keep you on the same VERSION....while upgrades change your version number.

Customer: replied 2 months ago.
it says it is an upgrade to paralells desktop 12
Customer: replied 2 months ago.
it also is charging for this $(49
Expert:  Quiksilver07070 replied 2 months ago.

Okay......Before you Upgrade....do a BACKUP of your MAC....do a time machine backup.

Or, if you have just done one.....do a backup of your Virtual machine within Paralels.

And if you have done that recently too.....then go ahead and do the paralele upgrade

Expert:  Quiksilver07070 replied 2 months ago.

Ahhh.....I was afraid they might charge you to upgrade.

Thats how they get you.

If you want to use all the latest OS's (win10) and the latest software OSX (Mac OSX El Cap), then they force you to ALSO have the latest Paralels software too.

Keeping everything up to date, is th eonly sure way to know we can get things working properly.

Newer version have the necessary patches that the previous version had problems with.

Especially when the OS is new (Win10.

You ahve 3 interdepenceies at work here.

Your Mac OSX

Paralese Version

And Win10

All have to work together to get what you need.

These are HUGE pieces of software with millions of lines of code. Can be challenging.

But if your up to date.....it makes it mUCH easier to pin down the actual problem, and then you can report it if there is no fix, so THEY (paralels or Mac, or Microsoft) can address and relase a patch or update.