Thank you for using this service. I will help you now.
What specific error or problem do you have when trying to print?
What is the make and model of your printer?
Are you getting the B200 error on the computer, or on the printer itself?
This error, and most errors you will receive on the printer itself are not related to your computer , or the connection to the printer. They are related to problems with the printer. This is usually tied to a clogged printhead and/or ink cartridges that need to be replaces. Here are instructions that should help:
1. Open printer.2. Remove old ink cartridges.3. Remove the print head but lifting up on the spring loaded gray thing. Don't worry, it won't break.4. Print head pulls out.5. Clean the print head wells. I used witch hazel and Q tips but I think isopropyl alcohol (rubbing alcohol) would do the trick too. Clean and dry, clean and dry until most of the wells look free of ink. No need to soak or wait overnight. Get them relatively clean.6. Put printer head back in and put in fresh ink cartridges.7. Turn off printer (make sure it's plugged in).8. Open printer and force the ink carriage by hand all the way to the left.9. Push the on button 5 times rapidly.10. Close printer.11. The startup menu should come up on the printer.12. Go to menu options and do a deep clean.13. Printer should be back to normal.
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Turn off the printer.
Press and hold in the stop button.
Keep holding start button in, and turn on printer.
Continue holding the button for 30 seconds, and then release.
This may clear out the B200 error. If not, you will need to replace the ink cartridges with new as instructed.
Please take a moment to rate my time and help to you now. Positive rating is the only way I receive credit for helping you, and I continue to help after rating until you are satisfied. Please rate my time and help, and not the situation or your printer, as I have no control over that. Thank You.
Sorry, the STOP button.
Sorry, I am out of ideas. Will opt out to other experts.
Perhaps I can help you with this issue, we will need to delete some files from a few cache locations. We should do this while I can talk to you.
I look forward to talking with you then.
I want to talk you thru deleting some files in the system folder if you're comfortable with that, the files will rebuild themselves when you reboot
what is it that happens, does the print job fail?
no problem, it will go just fine
quit all open applications
you get that error when you attempt to pair them or...what are you doing when the error happens?
I am not set up to remote in, but I can talk you thru it. what we are going to do is empty 3 different cache files in your system folder. The folders are in 3 different locations, but I can talk you thru it.
OK, I guess that answer would be obvious, but I needed to know exactly when the error happens. Thanks.
in the menu bar go to go, just to the right of view, then come down to home and let go
on the left side of the window you should see your hard drive name, probably Macintosh HD unless you have changed it
no, it is on the computer
if you don't see it, it is hidden, I can talk you thru unhiding it, it's simple
In the finder go to preferences
A window will opt up
click on sidebar...at the top of that new window
find the HD and check mark it
does that make sense?
close that new window and you should see it now
OK, now find the system folder, then go to the library folder and then to the caches folder
Select everything inside the caches folder and delete it...it will all rebuild itself when you reboot. make sure you are in the caches folder
The ides here is that perhaps there is a corrupted file causing the problem.
That's 1 of 3
There is probably around 20 or so files in that folder
next we are going to the Library folder on the same level as the System folder...do you see it?
Yes, I should have told you that the password ***** needed, but if you select all of the files at the same time, you only need the password once, I can show you how to do that too if you like.
Within the Library folder there is another Caches folder, select all of those files, probably only a few, fewer than the other folder, move to trash
ok, it depends on the view you have of your files, but on this one you can click on the top file then hold down the shift key while you click on the last file....don't take them to the trash yet, I want to see if you were able to do this
just do the cashes for now
In the list of folders where the caches folder is what is next to it? what is the name of one of the folders either side of it?
Whats in caches delete?
I mean lots of stuff...I don't need file names
and the caches delete folder too but only that folder
ok, that sounds right...OK, now one more
close all open windows
go to "Go" again, same place you clicked on in the beginning, but hold down the option button at the same time. In the list Library will appear
ok, did a message pop up?
I mean did a message pop up when you tried to delete the caches delete files?
let's do this again...go to "Go" again, same place you clicked on in the beginning, but hold down the option button at the same time. In the list Library will appear, click on that Library word
Again find the Caches folder and select all files and move them to the trash
this time there will be a lot of files
perhaps 100 or more
don't attempt to empty the trash, just restart the computer, do you do that often, do you need help with that?
how do you have it set up...do you see the folder with it's files to the right?
yes, that doesn't surprise me, it is processing things...does that happen often?
If you see the folder with the files listed in the pane to the right then with the caches folder selected you can hold down the command then the A button and it will select the things in the folder, let me know how that goes
ok, try that with the caches folder open then, see if it selects all files
ok, we just need to wait, if it takes longer than you have....we can force quit things and restart if we have too...I would rather let the computer do what it's doing if we can. when you interrupt things there is always a chance...although a very slim chance, but there is a chance of getting things messed up
what was the last thing you were able to do, is the caches folder open?
ahhh, ok...I guess I was tapping too long to allow you to try to select all of them at once, sorry
when it quits...hold down the command key along with the A key. I usually hit the command key with my thumb and then hit the A with a finger. that should select all of the files in the folder
is it ok if I step away for 5 minutes, I have on my apple watch so I can time it, hahaha
It's my pleasure, I'm here to help...at your pace, not mine...see ya in 5...
ok...well, let me give you an idea of what the rest of this procedure looks like
when the beach ball quits spinning, select all of the files in the caches folder and move them to the trash...you know what...lets do a force restart on the finder and see if that works. hold down the command and option keys then hit the esc button in the upper right corner of the keyboard. we are going to force restart the finder.
a new window will open, choose finder in the list and then press the force quit button in the lower right of that window
this may or may not take a while too
did it quit spinning?
oh cool...ok, well, go to go again and hold down the option button and go to library again
then back to the caches folder
ok, hold down command then hit the A key
see if it selects all the files
if all the files are selected, move them all to the trash
click on any one of the files and in one movement move to the trash, all the files will go
let me know how that goes
ok, now restart the computer, go to the apple logo and then down to restart
aww shucks, hahaha
it will take longer to restart than normal. some of those files you deleted are being rebuilt before it shuts down and some will be rebuilt after it comes back up, so it will be several minutes
you may see a spinner on shut down for a while, just let it happen
when it comes back up, the first thing I want you to do is empty the trash. Go to the menu bar under Finder and come down to Empty Trash
very cool, ok, go to go and come down to utilities
double click on a file called disk utility
good, click on that and look to the right about 3 inches, is there a repair permissions button?
right, I knew that's what you meant
there may be only a first aid button, it depends on the macOS
ok, click on that and let it work
once again it may take a while
when this finishes I want you to restart again
did you install any software from the printer box when you got it?
it shouldn't need it, the system polices itself pretty good, sometimes things just get messed up. I think this is just one of those times. This operation fixes a lot of things, for instance you shouldn't see that spinning beach ball any more
cool...have you reset the printer? I guess we should have unplugged it a while back
Are you trying to connect over usb?
how are you connecting the macintosh to the computer?
gosh, I mean the printer
ok, we need to do one more thing, go to system preferences under the apple logo and a window will pop up
find printers and scanners on the second row
there will be a list of printers that you have set up
how many are there?
I want you to delete it by clicking the minus sign at the bottom of the list
turn on the printer
and see if anything pops up in that list
don't mess with any other software at this point
there is a scanner listed on that list...is that what you mean?
oh, do you mean trying the scanner function on the printer?
there was only one item in the list...or there were 2, one a printer and one a scanner with the same name?
ok, turn off the printer and delete both from the list
then turn on the printer...I guess your saying the printer is getting the error at start up
see what pops up in the list
can you bypass the error and go to a set up menu?
or does it lock up?
I just don't see how the printer can get an error at startup unless it has something in its system...perhaps a past error from an actual print job
did the printer come back to the list on the computer?
the scanner won't show up until that function is accessed...which can't be done if the printer is locked up...
let me look at their website for a minute and see if I can find a reset button...what is the error number?
I am now, I lost my connection
I'm so sorry...what is the status now? does the printer show up in the list in the printer pref in system pref's?
I will be glad to continue the troubleshooting