Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. If you are in a hurry, this will be faster then trying to figure out the issue, and then repair it via written support alone.
That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.