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Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Frozen mouse, el c, no, soft boot, hard boot, rest pram,

Customer Question

frozen mouse
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: el c
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: soft boot, hard boot, rest pram,
JA: Anything else you want the Mac expert to know before I connect you?
Customer: nope
Submitted: 2 months ago.
Category: Mac
Expert:  Mr.Med replied 2 months ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

i'm sorry about the issue, what is the model and brand of your laptop or desktop ?

Expert:  Mr.Med replied 2 months ago.

Please try the steps below :

1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait 20 seconds.
4. Attach the computer's power cord.
5. Wait 5 seconds, then press the power button to turn on the computer.
6. Press and hold the Command-Option-P-R keys before the gray screen appears.
7. Hold the keys down until the computer restarts again at least twice.
8. Release the keys

Let me know the results

Thank you

Expert:  Mr.Med replied 2 months ago.

Hi,

Has everything worked out,do you still need help please?