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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My macbook pro shows that it cannot connect to app store. At

Customer Question

Hello, my macbook pro shows that it cannot connect to app store. At tiger same time I can easily browse internet. Do you have an idea how to fix the problem?
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: it is 2012 with os capitan 10.11.6
JA: Have you installed any updates recently?
Customer: yes i reinstalled OS completely from the web
JA: What troubleshooting have you tried?
Customer: entered dos numbers for apple but I could not search internet after so i deleted them sorry DNS numbers
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I installed avast
Submitted: 1 month ago.
Category: Mac
Expert:  Kevin T replied 1 month ago.

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