Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
On what type of computer or device is this occurring?
What happens when you try to open Safari?
Does Safari open? Can you type anything on the address bar in Safari?
Ok, what Apple page are you referring to?
What does the Apple page show?
Can you attach a screenshot?
Can you attach a screenshot, or may I connect remotely to take a look?
Remote connection is an additional service.
I have asked for a screenshot twice so I may see what this "Apple page" is - we have been chatting for over 20 minutes.
A remote connection can solve this problem swiftly if you cannot attach a screenshot.
How are you accessing this chat session now?
Ok, can you attach a screenshot here of the "Apple page"?
Ok, can you please close this, open it, take a screenshot, and return here to attach it?
Ok, without seeing what is going on, I am unable to help.
I will opt out of the question.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Id like to help you, but no where does it show your OSX version.. Can you check as follows
To start with, I need to know the version of mac osx you have on your machine, you can check as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
When I ask you to do certain steps, Its because I need specific information.
Going to apple.com wont show ME what OSX version YOU have.. Please do the following as suggested.
To start with, I need to know the version of mac osx you have on your machine, you can check as follows.
Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
No where in that page does it say the OSX version.
if you follow these steps, It will show the OSX version.. Its very important to know the exact OSX version as that will define how we proceed.
With that being said, its 11:30 pm my time.. I wont be able to respond until my next shift starts before noon tomorrow.