How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I tried all of these and nothing..I can get to the

Customer Question

I tried all of these and nothing..I can get to the internet.,when I try to reinstall it says the disks are locked.there is no way to intall,the OS X. This all happened within 24 hours of me renewing Kaspersky.
Submitted: 5 months ago.
Category: Mac
Expert:  Kevin T replied 5 months ago.

How's it going.
Let me read of your question. Give me a minute.

Customer: replied 5 months ago.

Thanks :)

Expert:  Kevin T replied 5 months ago.

Could I connect and have a look please.

Customer: replied 5 months ago.

How do you do that?

Expert:  Kevin T replied 5 months ago.

Please accept the above request and I will generate the file for you.

Customer: replied 5 months ago.

Yes I accept

Expert:  Kevin T replied 5 months ago.

Click 'Accept'

Customer: replied 5 months ago.

I don't see it

Customer: replied 5 months ago.

Hello?

Customer: replied 5 months ago.

There is no accept button anywhere