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If you have a leather case on your Kindle; Please remove it before performing the steps below.
Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.
Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.If that does not work then please let me know when you purchased the Kindle
Please be sure to follow my new steps carefully. I am asking that you plug in your Kindle for 5 minutes before performing the next step and it was only 2 minutes afterwards that you mentioned it did not work.
Here are the steps again:
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