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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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We were speaking yesterday - the other support pro never

Customer Question

Hi Josh we were speaking yesterday - the other support pro never contacted me so would like to see if you're available for remote assistance. I'm done with trying to figure it out myself! Thanks,
Jess
Submitted: 2 months ago.
Category: Mac
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 2 months ago.

What is the issue you're having?

Expert:  Jins M. N. replied 2 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins