Hi my name is ***** ***** to Just Answer.
How does the form screen open, is it a downloaded file or does it come in an email, or a web page link?
It could be that the form is opening as a web page instead of being marked for download. Try right clicking the link to the form and click Download in the right click menu, or Save As, depending on what happens.
Let me know if you have any questions about the form. Reply below and we can continue the question answer thread like this, or if you prefer we can use remote assistance. Thanks for your reply! David.
I'm sorry I didn't hear from you in so long from your original question. This help works best when it is fast reply rates.
I'm sorry that the offer to remote connect was what you thought was the only answer, I would have been interested in solving this with you.
Here is the contact information you need to request a refund: