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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1371
Experience:  BSc H.Dip Apple Certified Professional
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I have a Zune model 1376 120 gb that comes on and the screen

Customer Question

I have a Zune model 1376 120 gb that comes on and the screen has a 5 and an image of a Zune with an X on the screen. Underneath that it says "contact support" in English, French and Spanish. What is wrong with it?
Submitted: 2 months ago.
Category: Mac
Expert:  David replied 2 months ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 2 months ago.

Zune is now considered a legacy device and no longer supported.

https://support.microsoft.com/en-us/kb/3096659

From a search of older Microsoft forums this error is a hardware error and the Zune needs a hardware repair.

As Microsoft no longer support this product any repairs would need to be completed by a third party company. I have googled Zune repair options and this one appears to have a diagnostic and pickup service, you should contact them to find out how much a repair would cost, and then decide wether updating your hardware to a new product or going for the repair, it would be up to you.

https://support.microsoft.com/en-us/kb/3096659