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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have iTunes passcode but my passcode to phone is locked

Customer Question

I have iTunes passcode but my passcode to phone is locked 2nd 60 min then froze the phone. anyway I can open it ..iPhone is disabled connect to iTunes
JA: What kind of computer do you have?
Customer: dell
JA: Have you installed any updates recently?
Customer: yes nothing 3 hour
JA: Anything else you want the computer expert to know before I connect you?
Customer: I been locked for 2 day. im deaf
Submitted: 2 months ago.
Category: Mac
Customer: replied 2 months ago.
did u get it
Expert:  tyroneboman replied 2 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Have you tried connecting the iPhone to your computer with the USB cable?

Customer: replied 2 months ago.
I did
Customer: replied 2 months ago.
at&t couldn't help me
Expert:  tyroneboman replied 2 months ago.

okay, do you have iTunes installed on that computer?

Expert:  tyroneboman replied 2 months ago.

do you still need help with this?