How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I got a new number a few months ago and ended up getting a

Customer Question

I got a new number a few months ago and ended up getting a new phone but its not letting me get my stuff onto new phone. my 6 digit is gong to my old phone number
JA: What kind of computer do you have?
Customer: I don't have a computer just my phone and ipad
JA: Have you installed any updates recently?
Customer: it updates itself
JA: Anything else you want the computer expert to know before I connect you?
Customer: no]
Submitted: 1 month ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 month ago.


I'm sorry about the issue. Does it let you open Settings app icon or any other app icon on your iPhone?

Is your iPhone asking for the passcode or the Apple ID password, etc.?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 1 month ago.

What's the model of your phone? Is it iPhone or Android, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Related Mac Questions