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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8460
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Somebody changed my password! and personal information! I

Customer Question

somebody changed my password! and personal information!
JA: When did you last reset your username and password?
Customer: I believe 6-17-16
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: forgot my password
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Mac
Expert:  Cody replied 7 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 7 months ago.

What account are you referring to?

Customer: replied 7 months ago.
My apple password
Expert:  Cody replied 7 months ago.

Are you referring to your @icloud.com account?

WHat is the full name?

Customer: replied 7 months ago.
Cody what is going on?
Customer: replied 7 months ago.
I just want to chg my password
Customer: replied 7 months ago.
no Cody I am not paying any more money!
Expert:  Cody replied 7 months ago.

What is the name of your login information the @icloud.com ?

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