Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Can you do anything else in the computer, that isn't in the MS Word window?
Even if the Word session crashes, have you enabled AutoSave? if you have, previously, you should be able to recover your 'lost' work, the edit you got to when you were interrupted by the MS Word program freezing.
Then you're in trouble. No autosave? the work will be lost. Unless you can un-freeze Word.
What did you do last, before it froze?
Why is it frozen? how can you tell?
Try using the keyboard to select
Right. That means, 'Working...'
So just hold down
on the keyboard, see if the menu bar at the top appears, and if it does, select
for save, and the document should be saved.
I don't know what to do about this problem, I'm sorry to say. I have Opted Out in favor of an Apple Expert here with more savvy about what to do in this case.
This is Seth, another computer Expert with JustAnswer.
So sorry for the issues!!! and I see it's already past the due-deadline you stated :(
(I am guessing you're on the east coast of the US, and it's just after midnight there now?)
Here's my thought:
1) Go to the Finder (desktop) (I see from your screenshot that it's saved on the desktop :-)
2) click on the file to highlight it -- just a single click should be sufficient, or if you wait a few seconds and it's not highlighted, then click a second time (after a several second delay). it should now be highlighted on the desktop.
3) hit Command-i (that's the apple key + the letter 'i') -- this should bring up the Get-Info window.
4) Does it say when the file was last **modified?** It should give both the Creation and the Modified dates & times.... this will tell us when it was last auto-saved, I hope.
(NB: even if this doesn't work, MS Word sometimes makes 'invisible' or hidden backups of files that you can't see... we can get into that, if this part doesn't work.)
P.S. If you'd prefer, I'd be glad to talk this through with you by phone -- my cell# *****(###) ###-####(I'm located in Portland, Oregon).
are you sure -- you won't even receive partial credit, if you turn it in late??
could you email the professor and ask them for an extension until tomorrow evening?