Hi , Welcome to Justanswer.com .
It will be better and quick if I can access your computer remotely to fix the problem ..
To do that please follow the below steps
1)Please open the below link URL in browser
2)Then click on I agree button at the bottom of the page .
3)After that click on Download link to download a file and run it
IE has been discontinued on Mac for many years and you are in the Mac category. Is that a mistake? Are you running Windows? If you ARE using an Apple computer:
I will need some information before we begin:
Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:The exact system Version (listed right under OS X ??)ProcessorMemory