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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Firefox will not load web sites but if I use IE it will. I

Customer Question

Firefox will not load web sites but if I use IE it will. I have deleted firefox and reinstalled but still no joy.
Submitted: 1 month ago.
Category: Mac
Expert:  Satchi replied 1 month ago.

Hi , Welcome to .

It will be better and quick if I can access your computer remotely to fix the problem ..

To do that please follow the below steps

1)Please open the below link URL in browser

2)Then click on I agree button at the bottom of the page .

3)After that click on Download link to download a file and run it

Expert:  Mike replied 1 month ago.

IE has been discontinued on Mac for many years and you are in the Mac category. Is that a mistake? Are you running Windows? If you ARE using an Apple computer:

I will need some information before we begin:

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
The exact system Version (listed right under OS X ??)