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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I was working last night and the screen blank -- not really

Customer Question

I was working last night and the screen blank -- not really blank, there were vertical stripes down it. I tried a hard shutdown and didn't touch it for the rest of the night. Tried again this morning and just has a blank white screen. It turns on but then nothing happens.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Wish I knew
JA: Have you installed any updates recently?
Customer: No don't think so
JA: What troubleshooting have you tried?
Customer: Just a hard shutdown
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Mac
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

Do you have a mac or do you use windows 7/8/10?

Is your computer a laptop or desktop. Please reply and i will guide you

where to look on your pc so we can get started.

Customer: replied 2 months ago.
It's a MacBook Pro.
Expert:  Isaac Franklin replied 2 months ago.

We need to try a few things here first to narrow down how to get in so we can determine exactly what went wrong

and how to fix it.

Can you tell me if you can get this far?

Turn your Mac off by holding down the power button for a few seconds. Turn on your Mac and hold down the Command and R keys until you see the Apple logo. Then you should see a “Mac OS X Utilities” window. Select Disk Utility, click your OS X hard drive and select verify/repair disk.