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technicalcat
technicalcat, Consultant
Category: Mac
Satisfied Customers: 1551
Experience:  20 years experience. B.S. Computer Science
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My zero does not work in my numbers, os x yosemite, yes, but

Customer Question

my zero does not work in my numbers
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: os x yosemite
JA: Have you installed any updates recently?
Customer: yes, but this has been happening for many months. Don't normally use the macbook but my iPad pro was stolen so needs must
JA: What troubleshooting have you tried?
Customer: i have been into keyboard set up but that is about it was just researching online for an answer
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no thanks
Submitted: 2 months ago.
Category: Mac
Expert:  technicalcat replied 2 months ago.

Hello, and thank you for using this service.

Sorry to hear you are having trouble. I will help you now.

Is the problem only with the zero key? If so, do both zero keys fail (on the numeric pad and the keyboard)?

Customer: replied 2 months ago.
Hi, It is a macbook air 11 inch mid 213. Only problem is the zero key.
Expert:  technicalcat replied 2 months ago.

Open the Speech pane of System Preferences and check whether either the listening key or the speech key has become set to zero. if so, change the setting.

If this doesn't help, please reply for more troubleshooting.

Expert:  technicalcat replied 2 months ago.

Please let me know if that fixes the problem, or if not the results of checking speech settings. thanks.

Customer: replied 2 months ago.
No luck there.
Expert:  technicalcat replied 2 months ago.

Does the zero key fail on both the numeric keypad and the keyboard itself?