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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 30281
Experience:  IT Engineer for over 15 years
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I forgot my apple password, Yesterday, Not knowingly,

Customer Question

I forgot my apple password,
JA: When did you last reset your username and password?
Customer: Yesterday
JA: Have you installed any updates recently?
Customer: Not knowingly
JA: What troubleshooting have you tried?
Customer: Guessing
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I'm not on a Mac
Submitted: 1 month ago.
Category: Mac
Expert:  Jerry Hannell replied 1 month ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Expert:  Richard replied 1 month ago.

Hi there and welcome

If you have forgotten your Apple password, you can retrieve i via the link below

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Let me know the results please.