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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35232
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I'm getting the error message" I ap.aol.com is not

Customer Question

I'm getting the error message" I ap.aol.com is not responding....
JA: Just to clarify, how often have you been getting this particular message?
Customer: A few times daily on both my iPhone 6s and iPad I seem to be getting and sending messages ok. Been happening just this week.
JA: Have you installed any updates recently?
Customer: Just the latest iOS updates which actually have been in the last week
JA: What troubleshooting have you tried?
Customer: Earlier in the week I re-entered my password.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: That's it thanks!
Submitted: 2 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Please try the following:

Solution #1:

- Press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

Solution #2:

- Go to Settings -> Mail, Contacts, Calendars, then tap on your AOL account and delete account and confirm to delete it for now

, then tap on Add account option, then select AOL option and enter your aol account information and check mail.

Solution #3:

- Delete account again, but don't re-add it

, then open App Store, then download and install and use the AOL app for email.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Mac Tech replied 2 months ago.

For more details about Solution #3:

- Delete the aol account again in Settings -> Mail, Contacts, Calendars, but don't re-add it

, then open App Store app icon, then type / search for aol in the App Store

, then get / install the AOL mail... app

, then open the AOL app, and sign in your aol email account

, then from now on, use the AOL app to access your aol email.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Mac Tech replied 2 months ago.

Hi,

How are you? Do you still need help with this issue and/or with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you