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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am running OS 10.11 - now it doesn't like my Maxtor One

Customer Question

I am running OS 10.11 - now it doesn't like my Maxtor One Touch. Is there a download for the Maxtor OneTouch
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: El Capitan
JA: Have you installed any updates recently?
Customer: I tried a download from Seagate .... but it isn't one for El Capitan Yes, I did install 10.11 I am sure that is the problem. When I restarted the computer last night - the backup (Maxtor OneTouch) will not work
JA: What troubleshooting have you tried?
Customer: If I go to Utilities and ask it to repair the Maxtor, it causes the Maxtor icon on the desktop to eliminate entirely
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I tried installing one from Seagate but evidently it doesn't work on the OS 10.11 - El Capitan
Submitted: 1 month ago.
Category: Mac
Expert:  Jason Jones replied 1 month ago.

I am the person that will be helping you today.

May I ask how old the Maxtor One Touch is?

I will be standing by, looking forward to your response.

Thank you,