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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1371
Experience:  BSc H.Dip Apple Certified Professional
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I have my ipod touch connected to my powerbeats headphones,

Customer Question

I have my ipod touch connected to my powerbeats headphones, but I cannot hear any music. It was playing for a while, but when I tried to forward to later songs, it skipped over songs, too.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I don't know. I have the newest ipod Touch.
JA: Have you installed any updates recently?
Customer: No. However, last night I realized the my ipod was not playing any new downloads, so I reset something using I Cloud.
JA: What troubleshooting have you tried?
Customer: You. Lol.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No. Thanks.
Submitted: 2 months ago.
Category: Mac
Expert:  David replied 2 months ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Customer: replied 2 months ago.
Ok.
Expert:  David replied 2 months ago.

Are these Powerbeats 2 headphones?

Customer: replied 2 months ago.
I restarted the ipod. I have sound now, but it's only playing a handful of the 1500 songs I have.
Expert:  David replied 2 months ago.

First reset them, use the steps here:

https://support.apple.com/HT205007

Then pair them again, using these steps:

https://support.apple.com/HT204978

Then if they still don't play we will check what's going on.

Customer: replied 2 months ago.
I already did that. I think I need to transfer the rest of my music to this new Playlist. I accidentally must have erased my old play lists last night. How can I transfer all to the new playlist, in a batch rather than individually?
Expert:  David replied 2 months ago.

If some play, and others don't, it sounds like not all your music has been downloaded from iCloud.

On the iPod tap Settings > iCloud > Sign in with your Apple ID and the password.

Then press the Home button to go to the Home screen, and open iTunes Store.

Then choose Purchased. Then at the top tap "Not on this iPod".

On the next screen tap Download All on the top.

When it finishes downloading all your music they should all play ok.

Customer: replied 2 months ago.
It says Cannot Connect to iTunes store....
Expert:  David replied 2 months ago.

Do you have an Internet connection for this iPod. Can you connect it to wifi?

If not you can sync your music from your computer. Let me know if you can connect the iPod to the Internet.

Customer: replied 2 months ago.
I am without a computer right now. I'm using my phone.
Expert:  David replied 2 months ago.

Ok, and can you connect the iPod to the Internet?

Do you have a wifi network you can connect to?

If not you could set up a hotspot on your phone. Let me know and I can help with that.

Customer: replied 2 months ago.
I can connect via WiFi. I am connected.
Expert:  David replied 2 months ago.

Ok now try the iTunes Store on the iPod.

Customer: replied 2 months ago.
Ok. Reconnecting
Customer: replied 2 months ago.
My Bluetooth is connected, but my ipod won't connect.
Customer: replied 2 months ago.
I think I see what the problem is. It has only downloaded 70 out of 1500 songs. Why in the world would it take so long?
Customer: replied 2 months ago.
They all say, waiting.
Expert:  David replied 2 months ago.

Songs are actually large files because they contain so much data. It would be faster over a faster connection, but in general anything like music or video is much larger than a web page or document.

Expert:  David replied 2 months ago.

Do you know if this is a good wireless signal, and a good fast Internet connection?

Customer: replied 2 months ago.
how long should this take? All my music was there yesterday.
Customer: replied 2 months ago.
I do have a good connection.
Expert:  David replied 2 months ago.

It depends on the speed of the connection. If you are sure it's connected by wifi, and close to the router, then it depends on the speed of the connection.

Expert:  David replied 2 months ago.

Here is a chart from Apple about it:

https://support.apple.com/HT201587

Customer: replied 2 months ago.
Why, if all the musi c was there yesterday, is it being downloaded again?
Expert:  David replied 2 months ago.

The only reason it is downloading again is if it was deleted from the iPod in some way. There are so many ways that could have been done I couldn't say which way it was, but that's the only way it has to download them again.

Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  David replied 2 months ago.

DO you want premium service for this question? I couldn't do remote desktop to your phone. All I could do is phone you, if you think that would help?

Customer: replied 2 months ago.
I see. It looks like it's only downloading a subset of my music, too. Why?
Expert:  David replied 2 months ago.

Well, it will do it in batches. It will eventually move onto the next batch, until it has all been downloaded.

When it looks like it is finished, you can go back to the iTunes Store, Purchased, and check the section of purchases under "Not on this iPod". It should be empty but if not then you can tap Download All again.

Customer: replied 2 months ago.
Ok. The ipod is asking me to sign in. I changed my email and password ***** couple weeks ago, but my old apple I'd is still appearing.
Expert:  David replied 2 months ago.

You need to keep the same Apple ID to use the music you purchased on it.

Expert:  David replied 2 months ago.

Try your old password, if it doesn't work you will need to reset it here:

http://iforgot.apple.com

Customer: replied 2 months ago.
But I changed my password ***** it's not accepting the old one or the new one.
Expert:  David replied 2 months ago.

Ok, then you will need to use that link to reset your password *****

http://iforgot.apple.com

Expert:  David replied 2 months ago.

Did it accept your password ***** is it continuing the download of the rest of the music?

Expert:  David replied 2 months ago.

Hi,

If this resolved your issue please rate my answer, thank you!

If you still need to ask a follow up question post it here and I will reply,
Sincerely,

David.

Expert:  David replied 2 months ago.

Hi,

Do you have any further questions? Please take a moment to rate my help using the star rating, I would greatly appreciate it. Thank you.

Sincerely,
David.