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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1363
Experience:  BSc H.Dip Apple Certified Professional
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I have 160 Gig ipod. With songs, or audio book-the unit will

Customer Question

i have 160 Gig ipod. With songs, or audio book-the unit will turn on. However, it will not advance past 0.00 and play. I can forward it with the middle push and then scroll forward. however, it will revert to 0.00.
I have recharged. I have turned off and then back on. Same issues.
My phone # is also(###) ###-####
Submitted: 1 month ago.
Category: Mac
Expert:  David replied 1 month ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 1 month ago.

Do you have the latest version of iTunes installed on your computer? Is it on a Mac or a PC?

Customer: replied 1 month ago.
Mac-i believe latest version.
Expert:  David replied 1 month ago.

Ok, next thing is to check if the music in iTunes on the iMac plays Ok, or does the same thing as the iPod.

Can you try playing back some of the music in your iTunes. Does it play back ok?

Customer: replied 1 month ago.
i am at work and do not have the itunes on my office computer.
Expert:  David replied 1 month ago.

Ok, the rest of the troubleshooting we need to do requires iTunes.

When do you think you can be next to your computer with iTunes and the iPod and continue troubleshooting?

Customer: replied 1 month ago.
maybe tomorrow.
Expert:  David replied 1 month ago.

That's Ok, please reply here when you can and I will pick it up. Please use the star rating before you log off, I would greatly appreciate it.

Kind regards,