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JACUSTOMER-5pjwqz43-
JACUSTOMER-5pjwqz43-,
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I have already talked to Applecare at length. They could not

Customer Question

I have already talked to Applecare at length. They could not help me. Please set up an appoinment for me at Chestnut Hill Tuesday morning ending before 12..
My problem is that my desktop keeps freezing and won't save my docs.
(###) ###-#### ***@******.***
Ros
Submitted: 3 months ago.
Category: Mac
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

You have reached Justanswer. Who were you trying to set up an appointment with? Comcast? I saw that your email ends in @comcast.

Also, if you would like, and want to troubleshoot, we may be able to find solutions for you to fix your Mac from freezing.

If so, how long has this been happening? Can you log in? Does the computer freeze on everything you do or just certain

applications?

Please tell me how you would like to proceed?

Customer: replied 3 months ago.
Hi Isaac. Please call me. I am trying to makean appointment at the Apple Store but it is impossible! I have already had an Apple Care expert share my screen but it has not worked. Ros(###) ###-####
Expert:  Isaac Franklin replied 3 months ago.

Thank you. I will open this up to an expert to help you with phone support.

Please standby.

~Franklin

Expert:  JACUSTOMER-5pjwqz43- replied 3 months ago.

Hi Ros! Would you like me to remote to your computer?

Customer: replied 3 months ago.
I keep asking for an appointment at an Apple store. I have had a remote expert on my computer screen. It didn't work.
I believe I paid $45 to have help from Isaac this morning. I haven't had any help yet. Please check that that charge did not go through.PLEASE connect me to an appointment at the Chestnut Hill Mall -TUESDAY tomorrow - ending by 12 noon - or
WEDNESDAY ending at 4:30pm - or
THURSDAY ending at 2pmThanks. Ros
Expert:  JACUSTOMER-5pjwqz43- replied 3 months ago.

Hi again Ros. Sorry, but I thought this request was closed out. You can make an appointment at an Apple store via this link: https://getsupport.apple.com/

Thank you for contacting Just Answer!

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