How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John T. F. Your Own Question

John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2949
Experience:  20+ years in the computer/Mac industry
60674955
Type Your Mac Question Here...
John T. F. is online now
A new question is answered every 9 seconds

My Mac will start up and (eventually) the icons will appear,

Customer Question

My Mac will start up and (eventually) the icons will appear, but it won't let me open any apps. I have an old MacBook Pro and recently connected it to my usual backup external HD, and it was right after that that this happened
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: 2010, running 10.6 ( I think)
JA: Have you installed any updates recently?
Customer: I have a few legacy programs I need. No intentional updates
JA: What troubleshooting have you tried?
Customer: I've trashed some large (50g +) folders, and it did let me empty the trash, and I could see the available space increase
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I've restarted a few times. Can't connect an external HD, or I can but it won't recognize the drive
Submitted: 3 months ago.
Category: Mac
Expert:  John T. F. replied 3 months ago.

Hi,

Do you have your original OS X 10.6 install disc for troubleshooting purposes?

Thanks,

John

Customer: replied 3 months ago.
no
Expert:  John T. F. replied 3 months ago.

Ok,

Restart your Mac

As soon as you hear the Startup chime, press and hold the SHIFT key

Continue to hold the Shift key until you see the Apple logo and progress indicator.

Then, let go of the Shift key and let it boot to the Desktop (it may take longer than usual so please be patient).

Can you run apps now?

If so, restart normally and test once more.

John