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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 370
Experience:  Technical Support Coach at Liberty Tax Service
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My ipad has 0 remaining bytes left (no free memory). I

Customer Question

my ipad has 0 remaining bytes left (no free memory). I cannot delete photos or videos and my apple-id is not accepted at the ipad (but it is on iTunes). how can it be fixed?
JA: When did you last reset your Apple ID or password?
Customer: maybe a year ago
JA: Have you installed any updates recently?
Customer: yes I recently downloaded more photos until memory was full
JA: What troubleshooting have you tried?
Customer: I cannot delete photos; I deleted apps but it is still 0 bytes....
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Mac
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

Do you still have access to the ipad & remember the email you signed up with?

This is how you find your ID and change your password ***** apple to be able to delete photos:

Please click the link and follow the instructions: if you get stuck, let me know.

https://support.apple.com/en-us/HT201487

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Expert:  Isaac Franklin replied 3 months ago.

Were you able to get your Apple ID and password ***** out so you could lower your memory?

Did you need further instruction and solutions?

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin